Privacy Policy

Last updated: October 12, 2026

MagneGlow USA ("MagneGlow," "we," "us," or "our") respects your privacy and is committed to being transparent about how we collect, use and share your personal information.

This Privacy Policy explains how we handle personal information when you visit magneglow.com, contact us, sign up for updates, request product notifications, apply to become a wholesale partner, make a purchase, or otherwise interact with MagneGlow.

MagneGlow USA is operated by BuildTuff Pty Ltd.

Information we collect

The information we collect depends on how you interact with MagneGlow.

Information you provide to us

You may provide personal information when you:

• sign up for email updates or launch notifications;
• contact us with a question or support request;
• submit a wholesale, trade or partnership application;
• create an account or place an order;
• participate in a promotion, product trial, survey or research program; or
• otherwise communicate with us.

This information may include your name, email address, phone number, billing and shipping address, company or business information, order information and any information you choose to include in a message or form.

If you make a purchase, complete payment information is processed by Shopify and/or our payment service providers. MagneGlow does not directly store your complete payment card details.

Information collected automatically

When you visit our website, certain information may be collected automatically through cookies, pixels and similar technologies.

This may include your IP address, browser and device information, approximate location, pages viewed, links clicked, referring website, search activity, shopping activity and information about how you interact with our website.

We use this information to operate the website, understand how it is used, improve the customer experience, measure the performance of our marketing and help protect our website from fraud or misuse.

How we use your information

We may use personal information to:

• provide and operate the MagneGlow website and online store;
• process and fulfil orders, payments, deliveries, returns and customer service requests;
• respond to enquiries and provide product or technical support;
• send product launch notifications or other communications you have requested;
• review wholesale, trade or partnership applications;
• send marketing communications where you have opted in or where otherwise permitted by law;
• understand how customers use our website and improve our products, website and customer experience;
• measure website, campaign and marketing performance;
• detect, investigate and prevent fraudulent, abusive or unlawful activity;
• comply with legal, accounting, tax and regulatory requirements; and
• protect the rights, property and security of MagneGlow, our customers and others.

We do not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required.

Email marketing and product notifications

If you subscribe to MagneGlow emails, request to be notified when a product launches, or otherwise opt in to marketing, we may send you information about MagneGlow products, educational content, product availability, promotions and company updates.

Our email communications and certain website forms are currently managed using Klaviyo.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link included in our emails.

Unsubscribing from marketing will not prevent us from sending non-marketing communications when necessary, such as order confirmations, shipping updates or responses to customer service enquiries.

Cookies and similar technologies

MagneGlow and our service providers use cookies, pixels and similar technologies to operate the website and, where enabled, understand website usage, remember preferences, measure performance and support advertising or marketing activities.

These technologies may include:

Required technologies
These are necessary for the website and online store to function properly, including navigation, security, shopping carts, checkout and privacy preferences.

Personalization technologies
These may be used to remember choices and interactions and provide a more relevant or personalized website experience.

Analytics technologies
These help us understand how visitors use MagneGlow, how our website performs and how we can improve the customer experience.

Marketing technologies
These may be used to measure marketing campaigns, understand the effectiveness of advertising and deliver more relevant advertising where these services are enabled.

You can manage available cookie and privacy preferences through the privacy controls provided on our website and through your browser settings.

Depending on your location, you may be able to accept, decline or manage different categories of cookies and similar technologies.

Some website features may not function correctly if certain technologies are disabled.

Shopify also uses cookies and similar technologies as part of operating our online store.

How we share personal information

We may share personal information with companies that help us operate MagneGlow and provide services to you.

These may include:

• ecommerce and website providers;
• payment processors;
• email and customer communication platforms;
• analytics providers;
• advertising and marketing providers;
• fulfilment, logistics and shipping providers;
• fraud prevention and security providers;
• professional advisers; and
• other technology and service providers that support our business.

For example, our online store is powered by Shopify, and our email marketing and certain website forms use Klaviyo.

Where analytics or advertising services are enabled, information about your interactions with our website may also be provided to those services in accordance with your privacy choices and applicable law.

We may also disclose personal information when reasonably necessary to:

• comply with applicable law or valid legal requests;
• enforce our agreements;
• protect our rights, property or safety;
• investigate fraud or security incidents; or
• facilitate a merger, acquisition, financing, restructuring or sale of all or part of our business.

We do not sell personal information in exchange for money.

However, certain online advertising, analytics or data-sharing activities may be considered a "sale," "sharing" of personal information, or targeted advertising under some US state privacy laws.

Where applicable, you may exercise relevant opt-out rights through our Your Privacy Choices page or other privacy controls provided on our website.

Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information when you browse our store, use Shopify-powered functionality or complete a transaction.

Depending on the Shopify services you use, Shopify may process information such as:

• contact details;
• device and browser information;
• shopping activity;
• transaction information;
• payment information; and
• privacy preferences.

You can learn more about how Shopify processes consumer personal information through Shopify's Consumer Privacy Policy.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

• provide our products and services;
• maintain business and transaction records;
• provide customer support;
• resolve disputes;
• prevent fraud;
• comply with legal, accounting, tax or regulatory requirements; and
• enforce our agreements.

Different categories of information may be retained for different periods.

For example, order and transaction information may need to be retained for accounting, tax, legal and customer service purposes.

Marketing information may generally be retained until you unsubscribe or request deletion, subject to information we may need to retain to honour that request.

Customer enquiries, wholesale applications and other business communications may be retained for as long as reasonably necessary to manage the relevant request or relationship.

We periodically review the information we retain and may delete or anonymise information when it is no longer reasonably necessary.

Your privacy rights

Depending on where you live, you may have rights regarding your personal information.

These rights may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate personal information;
• request deletion of certain personal information;
• obtain a portable copy of certain personal information;
• opt out of certain uses or disclosures of personal information;
• opt out of certain targeted advertising activities; or
• appeal a decision relating to a privacy request where applicable.

Residents of certain US states may also have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.

Where applicable, you can exercise these rights through our Your Privacy Choices page or by contacting us at info@magneglow.com.

We may need to verify your identity before completing certain requests.

Where permitted by law, an authorised agent may submit a request on your behalf.

We will not discriminate against you for exercising a privacy right provided by applicable law.

California privacy disclosures

If California privacy law applies to our processing of your information, California residents may have additional rights regarding their personal information.

The categories of personal information we may collect include:

• identifiers and contact information;
• commercial and transaction information;
• internet or electronic activity information;
• approximate location information;
• professional or business information where you submit a wholesale, trade or partnership enquiry; and
• other information you voluntarily provide to us.

We may use these categories for the business and commercial purposes described in this Privacy Policy, including:

• operating our website and online store;
• fulfilling orders;
• providing customer support;
• communicating with customers;
• processing wholesale or trade enquiries;
• improving our products and services;
• conducting analytics;
• maintaining security; and
• conducting marketing and advertising where permitted.

Where required by applicable law, California residents may request access to information about the personal information we collect, request correction or deletion of certain personal information, and opt out of qualifying sale or sharing activities.

Where applicable, these choices can be managed through our Your Privacy Choices page.

Privacy choices and preference signals

You can manage available cookie and data-sharing preferences through MagneGlow's website privacy controls.

Where required by applicable law, we will process recognised browser-based opt-out preference signals in accordance with our privacy configuration and applicable requirements.

A browser's general "Do Not Track" setting may operate differently from legally recognised opt-out preference signals, and there is not a single universal standard governing all Do Not Track signals.

International processing

MagneGlow is operated by BuildTuff Pty Ltd in Australia and serves customers in the United States.

We and the companies that support our business may therefore process personal information in locations outside the state or country where you live, including Australia and the United States.

Privacy and data protection laws can differ between jurisdictions.

Where required by applicable law, we take appropriate steps in connection with international processing or transfers of personal information.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Children's privacy

Our website is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties, and their handling of personal information is governed by their own privacy policies.

We encourage you to review the privacy policies of any third-party websites or services you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, privacy practices or legal requirements.

When we make changes, we will update the Last updated date at the top of this page.

Where required by law, we may provide additional notice of material changes.

Contact us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have a privacy-related concern, please contact:

MagneGlow USA
Operated by: BuildTuff Pty Ltd
Email: info@magneglow.com
Address: 3/56 Lavarack Avenue, Eagle Farm, Queensland 4009, Australia