Terms of service

Terms & Conditions

Last updated: October 12, 2026

These Terms & Conditions govern your use of magneglow.com and any purchases made through the MagneGlow USA online store.

MagneGlow USA is operated by BuildTuff Pty Ltd ("MagneGlow," "we," "us," or "our").

By accessing our website, creating an account, placing an order or otherwise using our services, you agree to these Terms & Conditions. If you do not agree to these terms, you should not use our website or purchase products through it.

1. About MagneGlow

MagneGlow provides magnesium-rich mineral products for swimming pools, together with related information, resources and support.

Our website is operated through Shopify and is intended primarily for customers in the United States.

Our business details are:

MagneGlow USA
Operated by: BuildTuff Pty Ltd
Email: info@magneglow.com
Address: 3/56 Lavarack Avenue, Eagle Farm, Queensland 4009, Australia

2. Eligibility to use our website

By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

If you use our website or make a purchase on behalf of a business or organisation, you confirm that you have authority to act on its behalf.

3. Product information

We aim to provide accurate and up-to-date information about MagneGlow products, including product descriptions, usage information, compatibility information, quantities, pricing and availability.

However, website information may occasionally contain errors, omissions or outdated information.

We reserve the right to correct errors, update information or change product information where reasonably necessary.

Product images are provided for illustrative purposes. Packaging, appearance or other product details may change from time to time.

4. Product use and pool compatibility

Before using MagneGlow, review the product instructions, dosage guidance, compatibility information and safety information provided with the product or on our website.

Pool systems, equipment, surfaces, water chemistry and operating conditions vary.

If you are unsure whether MagneGlow is appropriate for your pool or equipment, we recommend consulting a qualified pool professional before use.

MagneGlow website content is provided for general product and educational purposes and is not a substitute for professional pool maintenance, technical, medical or other professional advice.

5. Wellness and product information

MagneGlow may provide information about the sensory, lifestyle or wellness experience associated with magnesium-rich mineral pool water.

Unless expressly stated otherwise, this information is provided for general educational and informational purposes.

MagneGlow products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual experiences may vary.

6. Orders

When you place an order through our website, you are making an offer to purchase the products in your cart.

An order is not considered accepted until we confirm acceptance or begin processing the order.

We may refuse, cancel or limit an order where reasonably necessary, including where:

a product is unavailable;
pricing or product information contains an obvious error;
we suspect fraud, misuse or unauthorised activity;
payment cannot be successfully processed;
an order appears to involve unauthorised resale or commercial activity; or
we are unable to fulfil the order for another legitimate operational reason.

If we cancel an order after payment has been processed, we will arrange an appropriate refund.

7. Pricing and payment

Prices displayed on the MagneGlow website are shown in US dollars (USD) unless otherwise stated.

Applicable taxes, delivery charges or other fees will be displayed during checkout where relevant.

Prices may change from time to time.

A price change will not affect an order that has already been accepted, except where there has been an obvious pricing or technical error.

Payments are processed through Shopify and supported third-party payment providers.

You agree to provide current, complete and accurate billing and payment information when placing an order.

8. Product availability

All products are subject to availability.

Displaying a product on our website does not guarantee that it will remain available.

We may limit quantities, discontinue products or change availability at any time.

Where we cannot fulfil an accepted order, we will contact you and arrange an appropriate refund for the affected product.

9. Shipping and delivery

Shipping availability, delivery areas, estimated timeframes, charges and other delivery information are described in our Shipping Policy.

Delivery estimates are provided in good faith and may be affected by carriers, weather, supply disruptions, incorrect delivery information or other circumstances outside our reasonable control.

We will comply with applicable laws governing shipment timing and delays.

If we are unable to ship an order within a timeframe we have stated, or within any timeframe required by applicable law where no timeframe was stated, we will provide any notice, cancellation option or refund required by law.

Please review our Shipping Policy before placing an order.

10. Returns and refunds

Returns, refunds, damaged products, incorrect items and other return-related matters are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot legally be excluded under applicable consumer protection laws.

11. Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality and security of your account credentials.

You are responsible for activity conducted through your account unless the activity resulted from circumstances outside your reasonable control.

Please notify us promptly if you believe your account has been accessed without authorisation.

We may suspend or restrict access to an account where reasonably necessary to protect customers, MagneGlow or our website.

12. Promotions and discount codes

Promotions, discount codes, offers and other incentives may be subject to additional conditions communicated at the time of the offer.

Unless otherwise stated:

offers cannot be redeemed for cash;
discount codes may not be combined;
promotions may be limited by product, customer, location, quantity or time period; and
we may withdraw or correct a promotion where it has been published in error.

13. Wholesale and trade enquiries

Submission of a wholesale, trade or partnership application does not guarantee approval.

We may assess applications based on business information, commercial suitability, location, product requirements and other relevant factors.

Approved trade or wholesale arrangements may be subject to separate pricing, commercial terms or agreements.

Where separate terms apply, those terms will take precedence over these Terms & Conditions to the extent of any inconsistency.

14. Acceptable use of the website

You must not use the MagneGlow website:

for unlawful or fraudulent purposes;
to infringe the rights of another person;
to introduce malware, viruses or other harmful code;
to interfere with the security or operation of the website;
to attempt unauthorised access to our systems or accounts;
to scrape, copy or extract website content in an unauthorised manner; or
in any way that could damage MagneGlow, our customers or our service providers.

We may restrict access to the website where reasonably necessary to protect our systems, customers or users.

15. Intellectual property

Unless otherwise stated, the content available on the MagneGlow website, including text, photographs, graphics, videos, logos, branding, product names, designs and website elements, is owned by or licensed to BuildTuff Pty Ltd.

You may access and use the website for personal and legitimate business purposes connected with MagneGlow products.

You may not reproduce, distribute, modify, publish, commercially exploit or create derivative works from our content without prior written permission, except where permitted by law.

16. Reviews and user-submitted content

If you submit a review, testimonial, photograph, comment or other content to MagneGlow, you confirm that:

the content is accurate to the best of your knowledge;
you have the right to submit it;
it does not infringe another person's rights; and
it does not contain unlawful, misleading, defamatory or harmful material.

Where you give us permission to use submitted content, we may reproduce or display it in accordance with that permission and applicable law.

We reserve the right to moderate or remove user-submitted content where appropriate.

17. Third-party services and links

Our website may integrate with or link to services operated by third parties, including Shopify, payment providers, shipping providers and other external websites.

Third-party services are governed by their own terms and privacy practices.

We are not responsible for the content, availability or practices of third-party websites or services that we do not control.

18. Privacy

Our handling of personal information is described in our Privacy Policy.

Depending on your location, additional privacy choices may also be available through our Your Privacy Choices page and website privacy controls.

By using our website, you acknowledge that your information may be processed as described in our Privacy Policy.

19. Disclaimer of warranties

We aim to provide reliable products, information and website services.

However, to the maximum extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free or free from security vulnerabilities.

Nothing in these Terms & Conditions excludes warranties, guarantees or other rights that cannot legally be excluded.

20. Limitation of liability

To the maximum extent permitted by applicable law, BuildTuff Pty Ltd will not be liable for indirect, incidental, special or consequential loss arising from your use of the website or MagneGlow products where such liability may lawfully be limited.

Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, gross negligence, personal injury or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

21. Responsibility for misuse

You are responsible for losses arising directly from your unlawful misuse of our website, violation of these Terms & Conditions or infringement of another person's rights, to the extent permitted by applicable law.

This section does not apply to losses caused by our own unlawful conduct or any responsibility that cannot legally be excluded.

22. Changes to these Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, services, website, business practices or legal requirements.

The latest version will be published on this page and identified by the Last updated date above.

Changes will apply from the date the updated terms are published unless otherwise stated.

23. Severability

If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

24. No waiver

If we do not immediately enforce a provision of these Terms & Conditions, this does not mean that we have waived our right to enforce it later.

25. Entire agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any additional terms presented to you in connection with a particular product or service, form the agreement governing your use of the MagneGlow website and purchases made through it.

26. Applicable law

These Terms & Conditions are subject to applicable laws and consumer protection requirements.

Nothing in these Terms & Conditions is intended to restrict rights or remedies that cannot legally be excluded under the laws that apply to you.

27. Contact

If you have questions about these Terms & Conditions, please contact: